Frequently Asked Questions

Who makes Picture Party products?

Every product is made to order and printed and shipped by Fujifilm. Photo prints use Fujicolor Crystal Archive paper, and wall art is produced on the materials named on each product page: acrylic, metal, canvas, framed prints and more.

How do I add my photos?

Pick a product and a design, then open the designer. Choose Uploads to add photos from your phone or computer, or Picture Party to pull photos straight from your Picture Party albums and collections.

Will my photo look sharp at the size I picked?

The designer warns you if a photo is too small for the size you have chosen. Please take that warning seriously: we print the photo as supplied and cannot add detail it does not contain. For large wall art, use the original, full-size file rather than a screenshot or a photo saved from a messaging app.

How long does it take?

Most items are printed and finished in 3 to 4 business days, then shipped. Larger items such as canvas, framed pieces and photo books can take a little longer. Delivery time depends on the shipping method you choose at checkout. During the holidays, please allow extra time.

How much is shipping?

We ship within the United States only. Standard shipping is $8, and free on orders of $70 or more. Expedited shipping is $15. You will receive a tracking number by email as soon as your order ships.

Can I return or exchange an item?

Because every item is personalized, we cannot accept returns for a change of mind. If your order arrives damaged or defective, or was made incorrectly, contact us within 30 days of delivery and we will replace or refund it. See our refund policy for details.

Can I change or cancel my order?

Production starts quickly, so we can only cancel an order before it enters production. Email us as soon as possible and we will cancel it if we still can.

How do I reach you?

Email info@myseum.com with your order number. We answer Monday to Friday and aim to reply within one business day.